Your safety is our utmost priority.

Simply enter VIN to confirm if your vehicle is involved in any safety recalls.

Frequently Asked Questions

How do I locate the VIN on my vehicle?

The Vehicle Identification Number (VIN) will be 17 character and starts with WD.
OR
The Vehicle Identification Number (VIN) can be located on your latest vehicle registration papers.

Passenger Cars
Open the front right-hand (drivers) door. You will see the vehicle identification plate ①. Or on the base of the driver's seat ②

How will owners be contacted?
Owners will be sent a letter with information we obtain from registration authorities and/or our authorised dealers. In order for us to be able to contact you if and when your vehicle may need to be recalled, we strongly encourage you to update your details with registration authorities and/or our authorised dealers.

What costs will be incurred by the customer?
All recall replacement will be conducted free of charge to customers.

How do I find further information?
Contact your nearest authorised Mercedes-Benz Dealer. Alternatively our Customer Contact Center is available 24/7 to answer your queries at 1-800-88- 1133.

Here at Mercedes-Benz, we believe that excellence extends to our customer care as well. Our Customer Care Centre is committed to delivering quality service – you can be rest assured that any queries related to your vehicle will be handled in a most caring and professional manner.

Customer Care Centre Toll-Free-Number

1-800-88-1133

Aftersales Enquiry
Email: cs.mys@cac.mercedes-benz.com